FAQ

We sell to businesses such as markets, restaurants, and distributors. We don't sell to individual households.

First, create an account. Then fill out the registration form. Once you submit it, our sales team will reach out to finish setting up your account.

Yes. You'll need a document showing that you're a registered business, which you can upload with the registration form.

This usually means your account hasn't been approved yet. You can check its status on your account page. If your account is approved and you still can't place an order, please contact us.

You can change your password on your account page.

A sales rep will review your order and reach out if anything else is needed. Once your order is confirmed and ready, we'll contact you to arrange delivery or pickup.

It depends on your location and product availability. A sales rep will contact you with the details.

No, we don't accept payments on this site. Please contact your sales rep for payment options.

Stock levels can change quickly. If we don't have enough of an item, we adjust the quantity in your order to match what we have available.

Yes. Contact your sales rep and they'll update it for you.

Yes, as long as we haven't started preparing it. Check the order's status on your orders page to see whether it can still be cancelled.

Yes. Go to your orders page, click the three dots next to the order, and select Reorder.

We currently make our own deliveries along the East Coast. If you're outside that area, a sales rep will contact you to arrange delivery.

Yes. Our warehouse is at 908 Dean Street, Brooklyn, NY 11238, and we're open Monday to Friday, 9 AM to 5 PM. If you'd like to pick up your order instead of having it delivered, please let us know in advance.

Prices can vary based on a number of factors, so we don't list them on the site. If the price of an item in your order changes, we'll let you know.

You can still order it by clicking Backorder Now on the product page, and we'll let you know when it's back in stock. Restock times depend on factors outside our control, so we can't give an exact date.

We mainly sell by the case, but some products are also available by the unit. Your sales rep can tell you which ones.

Yes. Please contact us and we'll do our best to source it for you.